Papa Aroha Holiday Park Policies

So that everyone has an enjoyable stay, please read and co-operate with our park policies. Please do not be offended if asked to abide by the rules.

 

Reception and Shop Hours

7am – 7pm in summer  /  8am – 6pm in winter.

Payment Policy

We have facilities to receive payment via Eftpos, Visa, MasterCard, direct debit or cash. A 2.5% surcharge will apply to all credit card transactions.

The name Papa Aroha Holiday Park will appear on your bank statement.

Permission to draw on your card is given with confirmation of your booking.

In order to secure a booking, a 50% deposit is required. Total payment for your stay is required on arrival. No reduction for early departure or late arrival. For long weekends and the Christmas and New Year Period, a minimum stay is required. Management retains the right to alter cabin or site arrangement if required.

Management reserves the right to alter tariff without notice.

Cancellations

Refund of deposit will be made up to 14 days prior to the arrival date. If less than 14 days prior to arrival, deposits will not be refunded unless the units can be let out for the full time of booking less a $25 cancellation fee. No refund for inclement weather.

Christmas period booking deposit and payments are fully refundable 30 days prior to guest’s arrival date. Bookings are non-transferable and there are no refunds for inclement weather.

Conduct and Noise

We expect common sense and consideration to be shown at all times, to all guests. No noise before 7am or after 10pm (except New Years Eve which is 1am).

Alcohol is only to be consumed on your site or in your unit. Excessive drinking parties are forbidden.

The management reserves the right to refuse admission to any person and to remove from the park any person who in their opinion does not conduct themselves in a decent and reasonable manner. No refund will be made in such circumstances.

If you are experiencing a problem, please advise management immediately. Tomorrow is too late. The after hours phone is situated to the right side of the shop door.

Vehicle Speed 5km per hour

No excuses. Speeding or dangerous driving could lead to you and your vehicle being denied entry. Watch out for children.

Children

Adults please supervise and control your children. You are responsible for your child’s behaviour and safety at all times.

Visitors

Visitors are welcome and must check in at the office. Visitors are at the discretion of the management at all times but you are responsible for them and they must depart by 10pm. During long weekends and Christmas and New Year periods, visitors may be limited. Please check with office staff before inviting visitors. Visitors are not permitted to arrive after 9pm.

Accommodation

Please notify office of any spills, breakages or faulty equipment so we can rectify it. NO SMOKING in any of our accommodation and buildings. Cleaning charges ($100) for smoky or excessively dirty rooms will apply.

Damage

Cost of damage to property or accommodation will be charged.

Internet Access

Wifi coverage is in parts of the park, you can buy it from the camp shop.

Kitchen

Our spacious kitchen offers a television, jugs, toasters, microwaves, fridge, freezer, full ovens and dish washing area. Please respect the facilities and keep them clean.

BBQ Area

We have a big BBQ area for you to enjoy with two BBQs for your use, free of charge. Please keep them clean for the next guests.

Laundry

Washing machines $3.00 (approx 30 mins), dryers $3.00 (approx 30 mins). Washing powder is available at the shop for $1.00. Please keep clean when finished.

Showers

Our showers are coin operated — 50c for four minutes (the shop stocks 50 cent coins). For the Disabled Family Shower & Toilet please see the staff at the office.

Rubbish and Recycling

We have provided a large recycling area by the fish filleting table. Please help us to help the environment by using the correct bins.

Dump Station

Yes we have a dump station — please ask at the office.

Campervans / Caravans

Campervans and caravans must have a current electrical warrant of fitness.

Parking

Parking is one vehicle per site but we do provide extra parking for a small fee. We also have a boat park for boats.

Pets

Sorry, pets are not permitted as we are adjacent to a Scenic Reserve.

Check in / Check out

Check in — 2:00pm, accommodation sites 12:00pm

Check out — 10:00am (an extra day may be charged for late departure)

Bookings

Minimum age for booking is 18 years.